Refund and Returns

At Elle Fixes, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund and return policy below:

Returns

• You can request a return within 7 days of receiving your item.
• The product must be unused, in its original packaging, and in the same condition as you received it.
• To initiate a return, please contact us at [email protected] with your order number and reason for return. We will guide you through the return process.
• The customer will be responsible for any return shipping costs unless the item is defective or damaged.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, a refund will be issued to your cash on delivery amount. Refunds will be processed within 7-10 business days of receiving the returned item.
• Please note: Refunds are only available for defective or incorrect items, as per our return policy.

Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage or defect. We will arrange for a replacement or refund based on the situation.

If you have any questions about the refund or return process, please feel free to contact us at [email protected].